Frequently Asked Questions
Q. How do I contact customer service regarding my order?
A. Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email [email protected].
Q. How can I change or cancel my order?A. Please email [email protected].
Q. How long does an order take to ship?A. After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS Ground or by expedited options chosen at checkout.
Q. What is the return policy?A. Please contact our Customer Service via email at [email protected] to advise them of your return request. Customer Service will review return options with you.
Q. Do you restock sold out products?A. Yes, all sold out products will be re-stocked as quickly as possible. If an item is discontinued, it will be noted.
Q. I’m having trouble logging in, what do I do?A. Please email [email protected].
Q. How do I track my order?A. If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.
Q. Can I have the PO option?A. HALO is the new vendor of the ECHO USA Gear Store. If you previously had an account where you could place orders using PO, you will need to fill out a credit application. Please email [email protected] with any questions. Credit form: fbs.mybrandwins.com/haloservices/echo-credit.
